Who we are and the scope of this policy
Aunexo determines the purposes and means of the personal data processing carried out through aunexo.com. This policy applies when you browse the website, manage cookie choices or send us a contact request.
For any privacy matter, contact us at sales@aunexo.com.
Personal data we may process
Contact details
Name, company, professional email, optional telephone number and the message you submit.
Website interactions
Pages or sections viewed, buttons used and language, only where the relevant consent allows analytics.
Campaign attribution
Campaign parameters included in the address you used to reach the website, such as UTM or advertising identifiers.
Technical and preference data
Security records, form protection information and your analytics and marketing cookie choices.
Please do not include sensitive or unnecessary personal information in the free-text message field.
Why we use data and on what grounds
| Purpose | Data | Legal ground |
|---|---|---|
| Reply to contact requests and prepare a possible proposal | Contact, company and message data | Steps requested before a possible contract and legitimate interest in responding to business enquiries |
| Keep the website and forms secure and operational | Necessary technical and security data | Legitimate interest in protecting the website, its users and our systems |
| Understand website use and improve the experience | Analytics events and device or browser identifiers | Consent |
| Measure advertising campaign performance | Marketing events and campaign identifiers | Consent |
You can withdraw analytics or marketing consent at any time through Cookie settings in the footer. Withdrawal does not affect processing carried out before it.
Service providers and international transfers
We may use carefully selected providers for hosting, infrastructure, email, security and technical support. Analytics or advertising providers are only activated when configured and when the relevant cookie consent has been granted. Providers may only process data for the services entrusted to them and under appropriate contractual obligations.
Where a provider processes data outside the European Economic Area, we use an applicable transfer mechanism and safeguards required by data protection law. We do not sell personal data.
How long we keep data
We retain personal data only for as long as needed for the purpose for which it was collected, considering the progress of a contact or proposal, legal obligations, the establishment or defence of claims and proportionate security requirements. Data that is no longer necessary is deleted or anonymised.
Cookie choices remain in your browser until you change or remove them, or until a new consent version is required. Optional provider retention periods are described in the Cookie Policy.
Your data protection rights
Depending on the circumstances and applicable law, you may request access, rectification, erasure, restriction or portability of your personal data, object to certain processing and withdraw consent at any time.
Send your request to sales@aunexo.com. We may need to confirm your identity before responding.
Security and automated decisions
We apply technical and organisational measures appropriate to the nature of the data and the risks involved, including access controls, form protection, data minimisation and monitoring against abusive submissions. No decision producing legal or similarly significant effects is made solely by automated means through this website.
Questions, complaints and policy updates
Contact us first at sales@aunexo.com so that we can address your question. You also have the right to lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), or another competent supervisory authority.
We may update this policy to reflect changes to the website, services or legal requirements. The date shown at the top identifies the current version.